Privacy Policy

Last Updated: June 16, 2026

MasterHost (“the Company,” “we,” “us,” or “our”) is a professional short-term rental and Airbnb property management company headquartered in Vancouver, British Columbia, Canada. We operate across Canada, the United States, and internationally, serving property owners who list on Airbnb, VRBO, Booking.com, and TripAdvisor.

We are committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights as they relate to that information.

By using our website (masterhost.ca), submitting an enquiry, signing a service agreement, or communicating with us in any way, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information you provide to us directly and information gathered automatically when you interact with our website.

Information you provide directly:

  • Full name
  • Email address
  • Mobile and telephone numbers
  • Property address
  • Number of bedrooms and bathrooms
  • Preferred service plan selection
  • Short-term rental (STR) licence status
  • Any additional information submitted through our contact, estimate, or service agreement forms

Information collected automatically:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on each page
  • Referring website or URL
  • Cookies and similar tracking technologies (see Section 8)

2. How We Use Your Information

We use the personal information we collect to:

  • Respond to service enquiries and requests for revenue estimates
  • Provide Airbnb and short-term rental property management services
  • Prepare and execute service agreements and monthly invoices
  • Communicate with you about your property, account, or active bookings
  • Send operational notifications, service updates, and reminders
  • Deliver marketing communications about MasterHost services, where you have consented
  • Improve the performance and content of our website
  • Comply with applicable legal, tax, and regulatory obligations

3. SMS Messaging Compliance

By providing your mobile phone number through our website forms or service agreements, you consent to receive SMS messages from MasterHost. These may include inquiry responses, revenue estimate follow-ups, and property management updates related to your account. Consent to receive SMS is not a condition of using our services.

  • Message Frequency: Message frequency may vary depending on your inquiry or service activity.
  • Message and Data Rates: Standard message and data rates may apply.
  • Opt-Out: Reply STOP to unsubscribe at any time.
  • No Sharing for Marketing: We do not share your mobile number with third parties or affiliates for marketing purposes. We may share your number only with vendors who perform SMS delivery or support services under strict confidentiality.

We process personal information in compliance with:

  • The Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal private-sector privacy law
  • British Columbia’s Personal Information Protection Act (PIPA), which applies to our BC operations
  • Alberta’s Personal Information Protection Act (Alberta PIPA), applicable to our Calgary operations
  • Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA), as applicable

5. Sharing and Disclosure of Personal Information

We may share your information with:

  • Service Providers: For property management operations, SMS delivery, email, analytics, and hosting.
  • Platform Partners: To create and manage your listing on Airbnb, VRBO, Booking.com, and TripAdvisor.
  • Legal Requirements: If required by law or legal process.
  • Business Transfers: In case of a merger, acquisition, or sale of assets.

We do not sell your personal information.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by applicable law. When no longer needed, information is securely destroyed or de-identified.

  • Client records: Six years following the end of the service relationship, in accordance with applicable tax requirements.
  • SMS consent records: For the duration of the consent, as required under CASL.
  • Enquiry records: Up to two years from the date of last contact.

7. Data Security

MasterHost implements reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and regular review of our security practices.

We note that no method of electronic transmission or storage is completely secure. While we take your privacy seriously and work to protect your information, we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyze site usage. You can manage preferences through your browser settings or the consent panel displayed on your first visit.

  • Essential cookies: Required for basic website functionality.
  • Analytics cookies: Used to understand how visitors interact with our site. We use Google Analytics for this purpose.

Third-party services that may collect data through our site include Google Analytics, Google Maps, Google reCAPTCHA, Google Webfonts, and YouTube/Vimeo embeds.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information MasterHost holds about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to our legal retention obligations)
  • Withdraw consent to marketing communications, including SMS, at any time
  • Object to or restrict certain types of processing
  • Request a copy of your information in a portable format
  • Lodge a complaint with a relevant data protection or privacy authority

To exercise any of these rights, contact us at info@masterhost.ca. We will respond to verified requests within the timeframes required by applicable law (typically 30 days).

10. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a person under 18 without appropriate consent, we will delete that information as quickly as reasonably possible. If you believe this has occurred, please contact us at info@masterhost.ca.

Our website contains links to third-party platforms, including Airbnb, VRBO, Booking.com, TripAdvisor, and Hosty. This Privacy Policy applies only to masterhost.ca and our direct communications with you. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies independently.

12. Updates to This Policy

We may revise this Privacy Policy from time to time as our practices, services, or applicable laws change. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services following any update constitutes your acceptance of the revised policy.

13. Contact Us

For questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please reach out to us:

MasterHost 422 Richards St #170 Vancouver, BC V6B 2Z4 Canada

Email: info@masterhost.ca Phone: +1 (778) 658 08 69 Website: masterhost.ca