So, now you know why Airbnb Welcome Book is a must-have and may be wondering how we compose it. Here is a summary of the sections we normally use:
1. The welcome page
On the first page list the most important information that your visitors should read upon arrival. Make the welcome page nicely structured and easy to read, avoid long explanations, just provide the following facts:
- Access code and step-by-step instructions on how to enter and how to lock your property;
- Parking details;
- Wi-Fi network name and password;
- Your contact info (a few options);
- Emergency services phone numbers;
- Any additional information you find extremely important.
Attract the attention of your guests to this first page. Even if they won’t read the rest, this one should always be in front of their eyes.
2. House rules
Even if you have sent this prior to arrival, it is useful to place house rules in your Airbnb welcome book once again. Some of the rules may not be obvious and your guests may want to read this information later during their stay.
3. A comprehensive how-to’s to appliances and electronics
Never leave your guests wondering or frustrated due to being unable to use your devices. Things that are obvious to you may not be obvious to your guests. If you don’t want extra messages and calls, give a short instruction on how to use:
- Smart locks (if any);
- Washer and dryer;
- Kitchen appliances;
This section is very important and will help you avoid unpleasant surprises like negative reviews due to a problem that could have been easily resolved.
4. Local transportation
Provide schedules, directions and general tips on public transport, taxi, regional buses and trains. You may want to include check-out information too.
5. Entertainment ideas, restaurants nearby, supermarkets and any additional information
To get inspired, ask your guests what they liked most about their stay and the city. Use tourist website information, add flyers, brochures or other promo materials if you wish.
Keep your Airbnb guest welcome in a highly visible location: for example, on the coffee table or a kitchen table. Tell guests about the welcome book during check-in.